Nousha Photography c/o Nyman Libson Paul, Regina House 124, Finchley road, London NW3 5JS
If you have a problem please talk to us on 0203 8000 292 we will resolve the problem if we can, but we respond best to politeness…
Rudeness and abusive behaviour wil not be tolerated, our staff have been instructed to call the Police in such circumstances.
If your problem is unresolvable over the phone we will ask you to set out the problem in an email, we will then continue our correspondence with you via email.
Rescheduling your shoot booking, unfortunately we will only allow one reschedule of your shoot booking so please make sure you are all available when making your booking.
If you have been lucky enough to have won a prize then please understand that if you do not turn up for your booked shoot appointment and/or do not return to view your images this will invalidate your prize as will rescheduling your booked appointment.
You may only take advantage of one photo session prize per annum, irrespective of which member of your family has won.
We do not allow the use of the value of your prize as currency to purchase alternatives.
There is no cash, credit or other alternative to the prize offered. The prizes are non-transferable and not for resale.
You may downgrade your prize (size or number of framed images) but we will not compensate you for the resulting financial loss by choosing a lower value item, ie for example downgrading from a Medium sized frame to a small.
We ask all our customers to return to view the images from your shoot within one month of the shoot date, preferably with your partner, non attendance within the required time of one month will invalidate whatever prize you may have won and your images may be deleted.
It is mutually agreed that the following terms and conditions form an integral part of this contract and that no variation or modification of this contract shall be effective unless accepted by Nousha Photography Ltd. trading as ‘Nousha Photography’, in writing.
Our specialism at Nousha is to present you with a study of your children in addition we always shoot family groups, people come to us because they like what we do, but coming to us just for a group picture is pointless and we will not do it.
A family photo session is a maximum of your 4 children with two parents, we can accommodate more people, however an extended appointment will be required and have to be charged at the current shoot fee.
The 1988 Copyright Act assigns the copyright to the Photographer, who has in turn assigned copyright to Nousha Photography Ltd.
It is contrary to the Act to copy, publish, reproduce or store our images electronically, unless the express permission of Nousha Photography Ltd. has been sought and or purchased. If permission is granted, then transfer of the copyright commences only once payment for the copyright has been made in full.
The Client may not (either personally or via a third party) alter or add to or manipulate a picture by means of computer or any other technique or reproduce a picture in whole or in part as an element within, or as a montage with, another picture.
We never provide the RAW versions of our images.
Nousha Photography reserves the right for any photograph created during sessions to be displayed in the studio, portfolio, or in any other advertising directly associated with Nousha Photography Ltd, we will contact you for authorisation prior to any use for specific authorisation.
Every effort will be made to carry out the contract but its due performance is subject to alteration or cancellation by us owing to any cause beyond their control (eg acts of God, change in legislation, floods, fire, computer failure, etc). In the unlikely event of total photographic failure or cancellation of this contract by us, liability shall be limited to a full refund of all monies paid.
These Terms and Conditions shall be governed and construed in accordance with the Laws of England.
Nousha Photography Ltd. shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to our customers arising from delay in transit. Where work is defective for any reason, including negligence, our liability (if any) shall be limited to rectifying such defect.
Licence shall be granted artistic licence in relation to the poses photographed, the location used and digital retouching.
Nousha Photography Ltd. judgement regarding the locations, poses and number of photographs taken shall be deemed to be correct.
All photograph sizes are nominal.
Nousha Photography will provide a pleasing colour balance but cannot guarantee exact colour matching.
In the case of part mono/part colour images, the colours used will be subject to the photographer’s artistic interpretation and will be deemed to be correct.
All photographs supplied by Nousha Photography Ltd. are produced to the highest standards using the best quality materials and latest processing techniques.
However, all photographs will, in time, fade. This is particularly true if they are left in bright sunlight and are not behind glass or UV glass. Framed prints or prints should NOT be kept in areas where the atmosphere is subject to higher than normal humidity content.
Nousha Photography Ltd. cannot accept any responsibility for this gradual image deterioration.
Digital images are supplied on one memory stick, please ensure you copy your digital images to another hard drive or preferably to a cloud storage service, like Google Drive, Box or similar.
All products purchased are presumed to have been received in good condition unless the Client notifies Nousha Photography Ltd. in writing of any discrepancy or error within 7 days of receipt.
In advance unless otherwise agreed with Nousha Photography Ltd.
All services and/or goods are supplied at the current prices ruling at the time of supply and are subject to change without prior notice.
We do not have the facility for collection of your order.
We will arrange delivery of your order using approved art delivery couriers for larger items, you will be quoted a delivery cost when your order is ready, payment must be made prior to the delivery.
Digital orders and one 'petit' frame can be shipped using a standard courier service at a flat fee of £20.00.
It is worth being completely clear about how you can pay for your gorgeous images. We accept American Express Cards. We accept all Visa Credit and Debit Cards and Visa Electron
Payments for the Nousha Archive Service are taken immediately and then monthly from the date of your signed sales order form which was presented to you at your viewing appointment. You supply us with your payment details, payments are then taken using the Braintree recurring payments service.
You may cancel your subscription to the Nousha Archive Service at any time in writing to email@example.com, should you cancel your subscription, your images will be removed from the server at the end of your current paid storage term and deleted. The Nousha Archive service is stored on Amazon Web Services.
For more information about the Nousha Archive Service see below.
Your images are NOT kept after the viewing, our storage capacity is reserved for production of current images from shoots only.
Nousha Photography Ltd. offers no guarantees with regard to electronic storage of any digital images, though we practice strict daily backup routines we cannot be held responsible for the loss of images due to equipment failure or any other reason beyond our control.
Nousha storage service.
Nousha AWS (Amazon Web Services) storage of images is offered as a service to customers that have purchased images at the viewing appointment. Your agreement with us mirrors that offered by AWS with specific reference to the manner in which your images will be stored, we act as agent for AWS and we do not collect remuneration from AWS.You may review the agreement here :https://aws.amazon.com/agreement/
On subscribing to this service you will be charged £3.00 per month, this amount will be debited from your nominated credit card every month. The first debit which will be the date you have signed up to the service. You may cancel at any time. The responsibility for cancelling and updating your credit card details rests with you the customer. Failed payments, we will write to you via email informing you of any failed payments asking that you reinstate the subscription or cancel it.
Non-payment will unfortunately result in the deletion of your images.
All re-orders shall be treated as an extension of this contract. No responsibility for error will be accepted unless orders are given in writing. Approved by email and or signed for.
All orders are bespoke, we will not refund, nor accept the return of or refusal to pay charges for any technically acceptable photograph supplied as a digital file, framed printed image or any other form of media.
No exception can be made as we cannot be held responsible for individual tastes or exceptions. Your signature on the order form and payment form a contract between you and Nousha Photography Ltd. T/A Nousha Photography.
We maintain a strict cancellation policy.
In the event of cancellation of a paid shoot, please provide a minimum of five days notice or you will forfeit the shoot fee.
In the event of cancellation of a prize shoot, please provide a minimum of five days notice or you will forfeit your prize.
To be clear: If, for example, your shoot is on a Saturday, you need to have cancelled your shoot by close of business on the Monday of that week by 17:30 hrs. Cancellations may only be made by telephone.
Our rescheduling policy
Our rescheduling policy is the same as our cancellation policy it applies to any shoot appointments made at Nousha Photography, you may reschedule once as long as you give us 5 days notice, as above, any further reschedules will be subject to a £100 non refundable fee.
Retouching and artist finishing is available as an optional extra and the final output and finish of any image that is re-touched will be at Nousha Photography Ltd. discretion.
Any further retouching required after those agreed at the viewing appointment will be charged for at our current retouching rates. £100 per hour, any further retouching will be charged at a minimum of one hour.
We occasionally offer images for sale online, when you tick the acceptance of 'Terms an Conditions' box you are deemed to have accepted the following:
Online orders and online sales may only be made and paid for online, the reduced fee is partly achievable by not having a viewing appointment and keeping the transactions online only.
Once payment has been made, this constitutes an offer by you to purchase the items detailed in the shopping cart (“the Order”) in accordance with these terms and conditions. You agree to make payment for the Order in accordance with the terms and conditions detailed below.
The Order shall be deemed to be accepted when payment has been completed at which point a contract between us shall come into existence.
Payment for the Order shall be made online immediately by credit or debit card only.
All Orders are bespoke and as such no changes or refunds are possible once the Order is placed as work begins on your Order immediately.
Images will be produced as shown on the confirmation emailed Order form unless otherwise stated in writing. Please ensure your choices are correctly depicted in this confirmation order form.
Nousha Photography will prepare your images and retouch them to a high quality finish, any special retouching instructions must be emailed immediately on completion of your order to firstname.lastname@example.org. If we do not hear from you we will go ahead with our standard high level of retouching.
Digital Negatives may be printed and distributed as you wish for your personal use only. They may not be used for commercial purposes, published or syndicated in any way without prior written agreement from Nousha Photography Ltd.
Your Order will be made available to download, only, the images are NOT supplied on a USB stick. It is your responsibility to back them up securely.
In compliance with the Data Protection Act 1998, personal data supplied to Nousha may be stored for future use. This data will only be used to inform you of future opportunities, and to be kept up to date and will only be held as long as is necessary.
Nousha Photography Ltd. will take all necessary steps to ensure the information is held and used in accordance with the above Act.
However, should you not wish the data to be stored and/or removed please contact us at the address at the top of these T&C’s.
Promotional special offers expire after three months unless specifically noted otherwise on the offer.
Nousha Photography Ltd. reserves the right to amend these Terms and Conditions without prior notice.